Lens Material Thickness Comparison

The Meaning of Progressive Engravings

Technical Information

Glass Order

You can send your glasses orders to our branches with the “Sample Order Form” or you can easily log in yourself through our online ordering system OptiPAL and track your order instantly through the system.


Click here for detailed information about the OptiPAL online ordering system!

Delivery Times

Orders placed at our branches or factory until 18:00 are accepted as the order of that day.

• All uncoated single vision, bifocal and progressive lenses order day +1 day
• SLC (Hard Coated) all products order day +1 day
• All products without coating, with coloring order day +1 day
• All products with PIXAR superhydrophobic anti-reflective coating order day +1 day
• All products with tinting and PIXAR superhydrophobic anti-reflective coating Order day +1 day

After these periods, your orders are shipped from our factory in Istanbul.

• Please consult for special transactions.
• For orders with coloring according to the sample, the order day is the day the sample arrives at the factory.
• Our response time for all customer complaints is 3 days.
• The above delivery times are the maximum times.
• As long as our production line allows, shipment is made as soon as possible.

Returns and Order Cancellation

All stock glasses in our current price list are refunded up to 2 months after the invoice date. After this period, stock glass returns will not be accepted. Stock glasses that are claimed to be defective are approved by the relevant branch and paid 15% of the invoice price for stock glasses that do not have defects and meet the above conditions. The deficiency is refunded and processed into the current account.

In RX glasses; Order cancellation is accepted within 1 hour following the order time without giving a reason.

Products that are alleged to have a production defect can be returned to our branch or factory in pairs and with the relevant invoice. If any production defect caused by our company is detected in the examination, the same glass is put into production again. In the return process, no other number or index is produced instead of the problematic glass and old glasses are not returned.

If no manufacturing defect is detected as a result of the inspection, a laboratory report is issued addressed only to the customer. The report only mentions the product and customer’s name, not the username.

All NOVAX lenses are guaranteed against manufacturing defects for a period of 2 years. Malfunctions caused by use and cut glasses even if they are not used are excluded from this scope. Single vision lenses with prism and/or cylindrical values and all multifocal lenses must be sent with the frame to be mounted for examination.